FARHEEN NAAZ

Cloud Engineer

• Optimized cloud resource utilization, achieving 30% cost savings through monitoring, right-sizing, and reserved instance strategies
• Collaborated with cross-functional teams to design microservices-based architectures using Kubernetes and Docker
• Provided Tier 2 technical support for end-users, resolving escalated incidents across hardware, software, and network systems
• Managed incident, problem, and change requests in ITSM tools (ServiceNow, Jira), maintaining SLA compliance above 95%
• Designed and deployed scalable cloud infrastructure using AWS/Azure/GCP, ensuring high availability and fault tolerance
• Deployed and configured EC2 instances for development and testing environments
• Supported migration projects from on-premises to cloud environments

System Engineer

• Oversaw Oracle Cerner cloud-based SaaS operations, ensuring secure and efficient management of critical healthcare data
• Led the upgrade and ongoing maintenance of Bridge Medical and Clairvia applications
• Managed and maintained Linux servers with high uptime. Automated backup and log rotation tasks using Bash scripts
• Provided 24/7 on-call support for mission-critical healthcare systems
• User-specific disk quotas and Access Control Lists (ACLs) to manage storage allocation
• Managed and maintained team environments, including credential rotations and service account verifications

B.E. in Engineering

Pre-University